All of our name plates are custom engraved and cannot be returned without good reason. However, we will act in good faith if you are not fully satisfied with the quality of the item. If you intend to place a large order, we recommend that you order a single piece so that you may inspect the item before placing an order for a larger quantity. In the event that the product arrived damaged, you must contact us within 5 days of receipt. Damaged goods will be replaced immediately. We will issue a “call tag” for the item(s) so that you are not responsible for any further freight charges. Please return the item in its original box.